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Frequently Asked Questions

GENERAL QUESTIONS | ORDER | ORDER PICKUP/DELIVERY | ACCOUNTING

General questions

I forgot my username or password.
Please follow this link. 

Why do I need an account?
The account creation process allows us to make sure the right customers are given exclusive access to Cherrylake’s Curbside plant material. This in turn helps us keep our turnaround times quick and pricing competitive. All accounts are set up within 1 business day, and once you are in our system, you are good to go. You can request an account here

If you do not have an account set up yet, you can purchase in person with one of our representatives.

I’m a homeowner/retail customer, why can’t I purchase?
We require that all Curbside customers be registered landscape professionals. You can find a list of local nurseries who sell to the public/homeowners here.

Can I return items?
All sales are final. It is your responsibility to check the plant material and make sure it is what you need for your project before it leaves our farm.

Why aren’t all of Cherrylake’s material available to purchase online?
Curbside relies on a select palette of plant material and online ordering so that we can service more customers and smaller orders with quicker turnarounds. To access the full inventory of material grown at Cherrylake, wholesale customers are subject to larger minimum orders and longer turn-around times. 

Do you offer a warranty on your products?
We guarantee that all of our products are true to variety. However, we do not offer a warranty on our products because there are many factors that can contribute to plant material failure in a landscape. 

Can I call in my order?
All Curbside orders must be placed on our website or in person. This allows us to provide a seamless and efficient experience for our customers. If you would like to call in an order, and your order is over our $5,000 minimum, you can do so via our wholesale sales process by contacting info@cherrylake.com.

Order questions

Can I update or change my order?
If you would like to add items to your order, you will need to create a new order. If you would like to remove items from your order, you can login and edit your order or do so in person with one of our representatives. If you have any issues, please contact us at info@cherrylakecurbside.com

How can I get a copy of my invoice/receipt?
Your invoice will be emailed to you once you place your order. Still don’t have it? You can reach us at info@cherrylakecurbside.com, and we will be happy to help.

Can I hand select the material for my order?
No. Our team has already hand-selected all plant material that is available in Curbside, and they put your order together before you arrive to keep it quick and efficient. If you see anything wrong with your plant material, you have the option to decline item(s) before they are loaded on your truck.

Can I show up and purchase on-site?
Yes. Please note that turnaround times will vary depending on our current backlog of orders.

Order pickup/delivery questions

What kind of vehicle/trailer do I need?
Please make sure your truck and trailer have adequate space for your order.  In addition, make sure you have proper tarps and straps to secure your cargo

What happens if my order doesn’t all fit on my trailer?
Our team will do everything we can to load your order efficiently. If we cannot fit your order safely into one pickup, we will ask that you split your order into two or more pickups.

Is local delivery available?
Not yet, but we hope to add it to our services in the near future.

Accounting questions

Can I have credit terms?
At this time, we do not provide credit for our Curbside customers. All orders must be paid online via a debit or credit card.

What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover. We do not accept cash or checks.